Terms & Conditions

Cleaning Secrets (“us”, “we”, or “our”) operates the CleaningSecrets.co.uk website (the “Service”).

The terms of the contract described below take effect when we (Cleaning Secrets) and the service order placed by you (the customer) are confirmed. We will then contact you by email or phone to discuss your price, date and time requirements. Once everything is agreed between us, we will send you a price list for the service you ordered.

Customers who want to make a request for cleaning by phone or email must be accurate with the requested service and the size of the home. Otherwise, when visiting an address and discrepancy in the pre-agreed conditions, Cleaning Secrets reserves the right to change the price. With us you have two options to pay by Cash or Bank transfer.

Bank Transfer

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

The cash payment customer must pay in advance a £30.00 deposit or 50% of the price of the service. Payment must be made to a professional upon completion of the work. By paying for the service, you agree that you are satisfied with the work we have done and agree that there is no Damage, no Complaints, or other Issues.

After you have booked us, you agree to our Terms and Conditions.

The Company reserves the right to levy a card processing charge of 3.5% of the fees paid where you choose to pay your fees by credit card.

1. In case of cancellation or rescheduling of a service, the client must send at least 2 days (48 hours) notice. If the customer does not fulfill this condition, he will have to pay a non-refundable fine of £ 30.
2. A regular cleaning service can be canceled at least one week before the service is performed, this is done by sending an email to our office and stating the reasons for canceling the service.
3. The customer must pay the full price of the service if he has rescheduled, canceled without 48 hours notice or less than one week (7 days) for regular cleaning.
4. When concluding a contract between Cleaning Secrets, the client agrees that after the termination of the cleaning contract. He will not use the services of former or current cleaners providing cleaning, household or other similar services. However, if the client wishes to hire a worker, he can do so after paying a fee for transferring documents in the amount of £ 400.00 of Cleaning Secrets.
5. We reserve the right to decline any cleaning task if the property’s state poses a risk to our workers’ health and safety. In the event of an accident or other unforeseen circumstances affecting the designated cleaning team, the cleaning firm reserves the right to cancel or reschedule the service.
6. The Client can call or email to postpone or cancel the appointment.

• The Client is responsible for providing electricity and running water at the location where the service is provided. A £30 non-refundable fee will be charged if these are not provided.
• The Client is required to find a sufficient parking place for our vehicles near the property and to reimburse any parking/congestion costs that may be incurred
• The Client is responsible for providing entry to the establishment or house at the agreed-upon hour and day, or we will impose a non-refundable cost of £30.00.

Public Liability Insurance Claims are held by both the company and the individual cleaners.

Only if the damage/breakages are reported within one day (24 hours) of the cleaning service visit will they be covered by the Company and/or its operatives insurance.

The Company has the right to withhold confidential company papers from public exposure.

Refund claims submitted more than one day after the cleaning service will not be accepted by the Company. Only in the event of unforeseen circumstances that prevent the cleaning staff from arriving on time and completing the job will a refund be granted. If the Client does not submit a written complaint within one day of the cleaning service being performed, the service will be deemed to have been completed according to the Client’s specifications.

All insurance claims are handled appropriately. If the Client does not make a written complaint within one day of the cleaning service being performed, the service will be deemed completed to the Client’s requirements.

All insurance claims are properly handled.

The Client must be present during the re-cleaning session.

For each cleaning task it performs, the Company is required to provide only one re-clean appointment.

Our cleaners work as carefully as they can, but this isn’t always enough to avoid mishaps. We make every effort to replace any broken items, however we cannot promise that the replacement will be an exact match.

In order to properly resolve the issue, we have the right to ask the Client to provide us with access to the property within one day of the claim being submitted.

If the Company is proven to have damaged or broken the Client’s property, we will replace it.

We will cover the cost of the item if this is not achievable.

That will happen, however, only after the Client has paid the Company for the services he or she has gotten.

Cleaning Secrets retains the right to not be held liable for:

1. Tasks not listed on our task list being completed.Cleaning operations not completed due to a shortage of adequate cleaning detergents and/or fully functional cleaning equipment, hot water, or electricity
2. During the cleaning procedure, a third party may enter or be present at the customer’s premises
3. Once the dirt has been cleaned, the wear or discoloration of the cloth becomes more obvious
4. Failure to remove permanent stains that are resistant to normal carpet cleaning procedures
5. Existing damage or spillage that cannot be properly cleaned using the cleaning chemicals and equipment given by the customer or normal carpet cleaning equipment
6. Any damages incurred as a result of the customer’s detergents/equipment being defective or not in full operating order
7. Cleaning Secrets retains the right to refuse the provision of cleaning detergents if the customer has objects that require specific cleaning procedures and detergents.
8. When placing an order or giving directions to the current cleaner, Cleaning Secrets will advise the client to offer the precise cleaning detergents and to transmit cleaning instructions to the sales consultants
9. When furniture or people are still present in the home at the time of the cleaning, we cannot guarantee our End of Tenancy Cleaning service
10. Cleaning Secrets cannot guarantee 100% After Builders Cleaning service when building work has not finished and there still are people present on site
11. Freezers should be defrosted ahead of time. We won’t be able to completely clean it due to the time constraints of defrosting
12. Our liability insurance excludes precious objects such as antiques, jewellery, and artwork, as well as cash and sentimentally valued possessions.

1. If steam cleaning is given, the Client is responsible for reimbursing the Company for the London Congestion Charge as well as any parking charges incurred if there is no free roadside or off-road parking available at the Client’s location.
2. If there is no free or paid parking available at or within a reasonable distance of the Client’s address, the Client will be obliged to furnish the Company with a temporary parking permit. For more information on temporary or visitor parking permits, please contact your council.
3. If We have to collect keys from or deliver keys to a location that is more than 0.5 mile away from where the services are to be done, the Company retains the right to charge an additional £10.00 for each pickup and an additional £10 for each delivery. If the wrong keys are delivered, there will be an additional charge of £20.Any defective keys are not the responsibility of the company.
4. Before the service begins, the Client should give a complete list of cleaning jobs.Cleaning Secrets will not be held liable for any cleaning jobs that are not accomplished if just verbal descriptions were provided.
5. If the Client prefers the Company to offer their own professional cleaning equipment and materials (which is suggested), there will be an additional price for equipment and materials, which will be determined by the size of your property.
6. Unless the Client has chosen to provide their own cleaning materials and equipment, or if the service includes steam cleaning, end of tenancy cleaning, pre-tenancy cleaning, or after-building cleaning, the Client is responsible for providing all necessary cleaning materials and equipment in good and safe working order to allow the Company to perform the service.
7. Cleaning Secrets prices do not include the costs of cleaning any rubbish caused by tradesmen or building work.
8. The cost of a one-time service is calculated per hour, based on the present state of the facilities, the number of rooms, toilets, showers, and bathrooms. Steam cleaning, dishwashing, removing more than 5 items from cupboards for cleaning and replacing, dusting books, cleaning walls and ceilings, and cleaning external locations will all incur additional charges.

Clients are not allowed to participate in more than one of our promotions at the same time.

Cleaning jobs with a low minimum price do not qualify for discounts.